**Important Message**
We have taken your feedback about the procedure to cancel appointments and have made a big change to help!
We understand things change and you sometimes have to cancel an appointment so you’re making it super easy.
TO CANCEL ON THE DAY
If you need to cancel an appointment ON THE DAY you can call us on a new direct hotline. There is no menu or wait time and you get to speak to a cancellation administrator immediately.
This will enable us to cancel your appointment within seconds, so it can be re-used straight away.
We lose so many appointments because messages aren’t sent through in time or patients think they won’t get through.
The new cancellation hotline is 01234 988597 and someone will answer.
NOTE: You cannot rebook on this line or do anything other than cancel an appointment for that day. Please use it, as our appointments are so precious.
TO CANCEL AN APPOINTMENT NOT ON THE DAY:
There are 3 options –
-the quickest is to send a triage admin form in, and we will send you a booking link or call you to rebook.
– you can call and leave a message on option 1.
– you can pop in.
Please do try and follow our cancellation options as it makes a huge difference to the care we can give to you all.
Many thanks for your support.
Cobbs Garden Surgery