You can now access our services online.
To make an appointment for a medical issue
(between 8am – 6.30pm)
Please note: Only add one medical issue per form as it may delay your response.
To Access Online Prescription Services:
Please click here
Urgent and Routine Appointments
We offer urgent on the day appointments and routine appointments that can be accessed online, by telephone or by calling in to see us.
Urgent appointments are assessed by our Clinical Team via a Triage System on the day and your appointment type will be decided by them.
Please note: We have a highly experienced Clinical Team that includes GPs, a Clinical Pharmacist, Advanced Nurse Practitioners, a Nursing Team and a Physiotherapist and you will be seen by one of them, which won’t necessarily be a GP. The Triage Clinician will direct your request to the most appropriate clinical team member.
To request an urgent appointment (Monday to Friday between 8am – 6,30pm) and can’t use our online services, please telephone:
or come in to the surgery during our door opening times (Monday – Friday 8am-12.30pm & 1.30pm-6pm)
Routine appointments
We also offer routine appointments during our opening times, that can be accessed via our online service, by telephone or by calling in to see us, as above.
Note: Many problems can be simply solved by speaking to the doctor. Using our online service form will enable our Clinical Team to call you back. You can also request this in the surgery on the telephone, and our Reception Team will fill the form in for you.
Evening and weekend appointments
The surgery offers appointments (both face-to-face and telephone) at other surgeries in the area, in the evening and on a Saturday. You can request to see a GP or a Nurse at this extended hours service when getting in touch with us, online, by telephone or by coming in to the surgery.
Please note: Our phone lines will not be open during the evening and weekend appointment times , and if you have a problem needing attention on the day, please phone 111, the out of hours service, or 999.
Cancelling or changing an appointment
To cancel your appointment:
- use our online form:
- or phone us on 01234 988590 and leave a voice message
- or call in during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Did you know a pharmacy can help you with a number of medical conditions?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses and they give you over the counter medication and guidance without contacting the surgery.
Problems they can assist with are:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription
If you need help with making your appointment
Please tell us, as we can help.
- We offer Demonstration Sessions in the surgery to assist any one who wishes to use the online services, but would like more confidence in doing so. Please call us or pop in to fill a form in for this to be arranged.
- If you prefer to come in to the surgery to make an appointment, this is still possible and our receptionists will fill in the online for you. This can also be done over the telephone.
- If you need an interpreter we can arrange this. Please let us know.
- If you have any other access or communication needs please do come in to see us or call on the telephone.
Home visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am, where the Clinical Triage Team will assess your request.
Home visits take up much more of our Clinical Team’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.